TERMS & CONDITIONS | The Golf Groove

TERMS AND CONDITIONS THE GOLF GROOVE
(WIMBLEDON) LIMITED

WHERE TO FIND INFORMATION ABOUT US AND OUR PRODUCTS

You can find everything you need to know about us, The Golf Groove (Wimbledon) Limited whose registered office address is WSM, Connect House, 133-137 Alexandra Road, Wimbledon, London, SW19 7JY with company registration number 13072073 and our products and services on our website www.thegolfgroove.com, in our catalogue or from our sales staff before you order. We also confirm the booking by email.

Our website www.thegolfgroove.com is built on wix.com by Elise Brooks Website Design Services and operated by Summus Sports Group Limited and we use third party service providers including Design my Night, Access Company (Collins) for reservations and booking management, Stripe for payments, wix.com for membership and subscription services, database management and CRM, Sendinblue for CRM, and wix.com and Google Analytics for data and tracking. We use your personal information in accordance with our Privacy Policy and Cookies Policy. Please read these documents as they include important terms which apply to you.

WE DON'T GIVE BUSINESS CUSTOMERS ALL THE SAME RIGHTS AS CONSUMERS

For example, business customers can't cancel their orders, they have different rights where there is a problem with a product or service, and we don't compensate them in the same way for losses caused by us or our products or services. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products or services wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

IF YOU ARE A BUSINESS CUSTOMER THIS IS OUR ENTIRE AGREEMENT WITH YOU

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

WE ONLY ACCEPT ORDERS WHEN WE'VE CHECKED THEM

We contact you to confirm we've received your order and to confirm we've accepted it.

Prices are shown on our booking information form at www.thegolfgroove.com for up to 12 people but the platform may assign any groups of 6+ persons across 2 Golf Bays. For larger group bookings please enquire by email to info@thegolfgroove.com. Prices may be amended from time to time with prior notice in writing.

Group bookings can be made for 7+ persons. You may have the option to add on packages or exclusive area bookings. Depending on the group size, your booking may need to be split across a number of Golf Bays or areas. Please note, although efforts will be made, we cannot guarantee that the Golf Bays or areas will be adjacent to each other.

We may accept same-day bookings in person at our venue; however, this will be subject to availability and bookings will be issued in a first come first serve basis. Please read these terms carefully and make sure you understand them before you make a booking.

By making a booking you agree to be bound by these terms and the other documents expressly referred to in them. We may amend these terms from time to time by posting a revised version on our website. Every time you make a booking, the terms in force at that time will apply to your booking.

Full payment in pounds sterling is required at the time of making a booking and will include VAT. We use a third-party business Stripe (https://stripe.com) to process payment of bookings. Stripe currently accepts payment by Mastercard Credit, Visa Credit and Visa Debit cards. You must pay for the booking (including any applicable booking fee and or bank/credit card transaction fee) in full, before the booking is accepted and confirmed.

If you wish to change your booking at any time after we have confirmed the booking (including to change the time or day or your lesson or to add or remove players) please contact us at info@thegolfgroove.com as soon as possible. If you need to add additional players and we have sold-out online, unfortunately you will not be able to add additional players to your booking at this time unless they are available on a different timeslot.

As a goodwill gesture, we may be able to accommodate your request to change your booking, but this will be subject to the discretion of our customer service team, and they may require at least 48 hours’ notice in advance of each booking to do so.

We do not make any guarantees and we do not offer refunds. If we are able to change your booking, we will contact you by email and let you know about any changes to the price of your booking, your chosen date and time, or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change.

Any additional expenses or fees resulting from any subsequent changes made by you, or incurred by us, in relation to the booking, subject to having first been agreed by us in writing, must be paid within 24 hours of our written approval.

GIFT CARDS

The Golf Groove Gift Cards are available for purchase from the venue and via the website on www.thegolfgroove.com. Gift cards may only be redeemed toward the purchase of eligible products on www.thegolfgroove.com. Purchases are deducted from the redeemer’s gift card balance. Any unused gift card balance will be retained on the gift card. If a purchase exceeds the redeemer’s gift card balance, the remaining amount must be paid with another payment method.

Gift cards, including any unused gift card balances, expires 12 months from the date of issuance. Gift cards may not be redeemed for the purchase of products in venue (including, but not limited to, alcohol, soft drinks, food and merchandise sales). Gift cards cannot be used to purchase other gift cards. Gift cards cannot be reloaded, resold, transferred for value, used for unauthorised commercial purposes, redeemed for cash or transferred to another gift card.

We make no express or implied warranty in relation to gift cards. Gift cards are subject to additional terms and conditions which will be made known at the time of purchase. We reserve the right to change these terms and conditions from time to time.

UNDER 14S

Under 18s are permitted at our venue until 7pm daily. Under 14s, whilst permitted during this time, must be accompanied by an adult and remain the responsibility of said adult at all times whilst at our venue. All reservations for unaccompanied under 18s must be booked and paid for online.

We have the right to refuse entry to anyone who is unable to provide valid ID. Please bring photo ID with you as you will not be entitled to a refund if we have to refuse your entry. This must be valid in date, have a photo of you and your date of birth written clearly.

INDIVIDUAL MEMBERSHIP

Individual membership can only be bought per person and can not be shared with friends or family

Individual membership costs £99 per month

Individual membership must be bought online through The Golf Groove website

Once purchased individual membership will be charged on a monthly basis

Monthly payments will be taken on the same date as purchased each month

If a member would like to cancel their membership they must do so with a months notice, emailed to info@thegolfgroove.com

Where the payment method is made by way of direct debit, the member is responsible for ensuring their bank cancels the direct debit instruction after the final payment has been made.

Membership entitles the holder to the following
- 5 bay bookings per month
- 5 Zen putting green sessions per month
- 25% off food with a bay booking
- 25% of select alcoholic, hot & soft drinks
- Adding an adult guest to their booking for an extra £10
- Adding a guest under the age if 18 for an extra £5

After signing up to individual membership, members can pick up their membership cards upon their next visit to The Golf Groove

For members to receive 25% off food or drink, members must show their membership card to their waiter or at the bar when ordering

Membership only entitles the holder to 25% off food and select drinks with a bay booking

Members receive 25% off food & drinks with a bay booking. This does not apply without a bay booking

Individual members can book their monthly allowance during off peak hours

Off peak hours include all day Monday, Tuesday, Wednesday & Sunday, plus Thursday & Friday until 5pm, Saturday 8am until 12pm

Individual members must make their bookings through the members page and individual log ins on the Golf Groove website www.thegolfgroove.com

Monthly bay bookings do not include lessons with a PGA pro, any lessons must be purchased separately

If an individual member hasn’t used their booking allocations in a month they cannot be transferred across to the following month

Individual members can play with other individual members, but they must either use one of their 5 monthly bookings to do so. Alternatively a member can pay the £10 guest fee and not loose one of their monthly allowance

If an individual member would like to play more than their 5 allotted bookings in a month, they will need to pay the usual non-member price

If an individual member would like to play during peak hours, they will have to pay the usual non-member price. This visit would not come off their allotted 5 bookings that month

Individual membership is non transferable

The individual membership benefits/offering may change during a members lifespan, which is up to Golf Groove management discretion

Any changes to individual membership, members will be informed via email

Monthly Membership Fees may be increased at the discretion of and at any time by The Golf Groove, subject to at least one calendar months’ notice (by email to the Member’s provided email address).

Individual membership can not be paused at any point

CORPORATE MEMBERSHIP

Corporate membership can be purchased online at www.thegolfgroove.com for £1,500 annual payment

Corporate membership means the companies employees can use the membership benefits when they visit The Golf Groove

Corporate membership has a minimum of 2 players per booking

Corporate membership benefits include
- 15% off all bookings
- 50% off food with a bay booking

Bookings must be made through The Golf Groove website at www.thegolfgroove.com

50% off food is only valid with a bay booking

There are no restrictions on bookings, corporate membership can be booked during both peak and off peak hours

Corporate members must not share their booking link with non-members. If members are found doing so, they might have their membership revoked without any refunds

Corporate membership benefits/offering may change during a members lifespan, which is up to Golf Groove management discretion

Any changes to corporate membership, members will be informed via email

Annual membership fees will role year on year. If you would like to cancel please inform The Golf Groove a month before the next payment date by emailing info@thegolfgroove.com

SOCIAL MEMBERSHIP

Social membership can only be bought per person and cannot be shared with friends or family

Social membership costs £29 per month

Social membership must be bought online through The Golf Groove website

Once purchased Social membership will be charged on a monthly basis

Monthly payments will be taken on the same date as purchased each month

If a member would like to cancel their membership they must do so with a months notice, emailed to info@thegolfgroove.com

Where the payment method is made by way of direct debit, the member is responsible for ensuring their bank cancels the direct debit instruction after the final payment has been made.

Social Membership entitles the holder to the following
- 25% off an off peak bay booking
- 25% off food with a booking
- 25% off select alcoholic, soft & hot drinks with a bay booking

After signing up to social membership, members can pick up their membership cards upon their next visit to The Golf Groove

For members to receive 25% off food or drink, members must show their membership card to their waiter or at the bar when ordering

Membership only entitles the holder to 25% off food & drink with a bay booking and does not include beverages of any kind

Members receive 25% off food & drink with a bay booking. This does not apply without a bay booking

25% off food and drink is for the final bill when in a bay. The max number this offer can apply to is for the member and 5 guests.

Social members can book off peak hours

Off peak hours include all day Monday, Tuesday, Wednesday & Sunday, plus Thursday & Friday until 5pm, Saturday 8am until 12pm

Social members must make their bookings through the members page and individual log ins on the Golf Groove website www.thegolfgroove.com

25% off bay bookings do not include lessons with a PGA pro, any lessons must be purchased separately

If an social member would like to play during peak hours, they will need to pay the usual non-member price

Social membership is non transferable

The social membership benefits/offering may change during a members lifespan, which is up to Golf Groove management discretion

Any changes to social membership, members will be informed via email

Social membership can not be paused at any point

WORK FROM THE CLUBHOUSE

Our Work from your clubhouse offer (WFC) is available Monday to Friday, starting from when the venue is open until 4pm.
WFC can be booked by individuals either online or at reception on the day of use.
WFC costs £15 per person no matter what day or amount of hours used.
All WFC bookings are from the time booked until 4pm.
A WFC £15 booking includes unlimited tea & coffee, a small plate, 30 mins in a golf bay and unlimited use of the Zen Putting Green.
Lunch is from the small plates section of the menu only.
Coffees are single shots only.
The drinks option in the WFC offer can not be swapped out for any other drinks.
Bay bookings must be made at reception upon arrival or during your time in the venue.
We cannot guarantee a particular time for any bay bookings, all bookings are subject to availability.
Zen putting green usage is subject to availability.
Each WFC bay booking is meant for one individual playing for 30 minutes in their own bay.
Where possible and with availability allowing, we can put two WFC bay bookings together, therefore meaning two people can play in a bay for an hour.
Point 13 is only possible on quiter days when The Golf Groove do not already have a large number of bookings or enquiries.
Point 13 is subject to management discretion.
The longest period of time two or more people can use a bay for is one hour, when putting together their individual 30 min slots.
None of the items available in the WFC offer can be transferred out, changed, substituted or swapped for something else.
Bookings cannot be cancelled and refunded. We do however offer the possibility to move a WFC booking to another day if the original time cannot be met.
The Golf Groove reserves the right to refuse entry to any customers.
The Golf Groove is not responsible for any loss or damage to personal property used during a WFC booking.
The Golf Groove reserves the right to change the price of WFC at their discretion.

SWING & SIP

Swing & Sip is only available on Saturdays after 5:30pm
Bookings must be made for a minimum of 4 people
The Golf Groove will only accept 6 people per bay, if the booking is for over 6 the extra numbers will need to be in a separate bay
Swing & Sip is a 90 minuet booking and consist of 60 minuets in a golf bay, followed by 30 minuets in the bar & lounge area
Swing & Sip costs £40 per person and must be booked either through the Swing & Sip booking type on the website or at The Golf Groove reception
A Swing & Sip booking is 90 minuets and offers bottomless drinks
The drink choice includes 330ml cans of lager, 330ml cans of pale ale, Aprol Spritz cocktail, 125ml glass of prosecco, 175ml glass of white wine, 175ml glass of red wine
Customers can only choose one of the drink options for the duration of their Swing & Sip booking and must stick with that choice throughout
Customers can not have a mixture of drinks
Drinks will be brought out by a member of The Golf Groove team to the customers bay or table, customers must not re order at the bar
Further drinks will not be provided unless there are empty glasses or cans
Customers can not have multiple drinks on the go at the same time
Tap water will also be provided throughout the time of the booking
Food will be provided to cover the number of people within the booking
Food will be brought out after 30 minutes
Food will be a mixture of pizza and chips
If a customer would like more food than the amount provided they can purchase more separately through their server
Although the booking is for bottomless drinks The Golf Groove reserve the right to stop serving anyone who becomes too intoxicated
The Golf Groove management reserve the right to withdraw the offer at anytime without any refund being actioned.
The Golf Groove management reserve the right to change or amend this offer at any time without notice

SOMETIMES WE REJECT BOOKINGS AND OR ORDERS

Sometimes we reject orders, for example, because a product or service is unexpectedly unavailable, because we can't verify your age (where the product is age-restricted), because you are located outside the UK or because the product or service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

WE CHARGE YOU WHEN YOU ORDER YOUR PRODUCT OR SERVICE

However, for some products or services for example membership we take payment at regular intervals, as explained to you during the order process. If your product is goods (rather than digital content or services), you will own it once we have received payment in full.

IF YOU ARE A BUSINESS CUSTOMER YOU HAVE NO SET-OFF RIGHTS

If you are a business customer all amounts due under this agreement shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

WE CHARGE INTEREST ON LATE PAYMENTS

If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

WE PASS ON INCREASES IN VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

WE'RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL

If our supply of your product or service is delayed by an event outside our control, including without limitation strikes, lock-outs or other industrial action; civil commotion or riot; terrorist attack; invasion, armed conflict, war (whether declared or not) or threat or preparation for war, armed conflict or invasion; act of God, fire, explosion, storm, flood, drought, earthquake or other natural disaster; subsidence or collapse of buildings; accident; epidemic or pandemic; chemical or biological contamination; sonic boom; malicious damage; compliance with any applicable law or regulation; any law or action taken by a governmental or public authority; breakdown of plant or machinery; interruption or failure of public or private telecommunications networks, utility services or transport networks; and/or non-performance by suppliers or subcontractors, we will contact you as soon as reasonably possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us on info@thegolfgroove.com or by telephone on 0203 8699921 to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.

PRODUCTS CAN VARY SLIGHTLY FROM THEIR PICTURES

A product's true colour may not exactly match that shown in our marketing or its packaging may be slightly different.

CALLAWAY CUSTOM FITTING BAY

PGA professionals will be available at our venue to take questions and provide guidance on the correct equipment. Because our products are custom made fit, all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by up to 5%.

YOU'RE RESPONSIBLE FOR MAKING SURE YOUR MEASUREMENTS ARE ACCURATE

If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct. Find information and tips on how to measure on our website and in our brochure or contact us on info@thegolfgroove.com or by telephone on 0203 8699921.

WE CHARGE YOU IF YOU DON'T GIVE US INFORMATION WE NEED OR DO PREPARATORY WORK AS AGREED WITH US

We charge you additional sums if you don't give us information we've asked for to provide services or if you don't do preparatory work, as agreed with us.

IF YOU ARE A CONSUMER AND YOU BOUGHT ONLINE OR OVER THE TELEPHONE, YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND.

For most of our products bought online, or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

14 days to change your mind, online, and telephone sales only.

You pay costs of return

WHEN YOU CAN'T CHANGE YOUR MIND

You can't change your mind about an order for:

digital products, after you have started to download or stream these;
services, once these have been completed;
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
goods that are made to your specifications or are clearly personalised; and
goods which become mixed inseparably with other items after their delivery.

THE DEADLINE FOR CHANGING YOUR MIND

If you change your mind about a product you must let us know no later than 14 days after:

the day we deliver your product, if it is goods, for example golf clubs and equipment. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
the day we confirm we have accepted your order, if it is for a service, for example a golf lesson.
the day we confirm we have accepted your order, if it is for digital content for download or streaming (for example, virtual golf lessons), although you can't change your mind about digital content once we have started providing it.

HOW TO LET US KNOW

To let us know you want to change your mind, contact us on info@thegolfgroove.com or by telephone on 0203 8699921, or fill in the online cancellation form at www.thegolfgroove.com. All requests to amend a confirmed booking will be subject to our written approval.

YOU HAVE TO RETURN THE PRODUCT AT YOUR OWN COST

If your product is goods, for example, standard golf equipment, you have to return it (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:

bring the product to our venue. You will need your receipt and the card you paid with.
send the product back to us. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, contact us on info@thegolfgroove.com or by telephone on 0203 8699921.

YOU HAVE TO PAY FOR SERVICES YOU RECEIVED BEFORE YOU CHANGE YOUR MIND.

If you bought a service (such as a golf lesson) we don't refund you for the time you were receiving it before you told us you'd changed your mind.

WE REDUCE YOUR REFUND IF YOU HAVE USED OR DAMAGED A PRODUCT

If you handle the product in a way which would not be acceptable onsite, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

WHEN AND HOW WE REFUND YOU

If your product is a service, digital content or goods that haven't been delivered, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We may charge a fee for our time in dealing with the refund process.

You will not be entitled to receive a refund in the following circumstances (for example):

if you change your mind after making your booking;
if you have been refused entry to our venue, refused alcohol at our venue or you have been asked to leave our venue at the discretion of our staff and/or security;
if you have missed you allocated booking time slot and we are unable to hold your booking time slot or amend your booking;
if we are unable to make changes to your booking as requested by you in accordance with these terms, or consequences of making such changes are unacceptable to you; or
you decided to leave the session before the end.

Venue. Please note our venue contains flashing lights, UV lights and loud music.

Animals are not permitted inside our venue, apart from assistance dogs.

We do not accept any liability for the loss or damage to any property you bring with you to the venue. All items left in the cloakroom are at your risk. We reserve the right to open lockers where we are concerned about its contents and to remove its contents. If items remain unclaimed for more than 5 days, the items will either be destroyed or donated to charity.

Smoking is not permitted at the venue. Only food and drink purchased at the venue should be consumed on site. No drugs may be bought into the venue. Any unlawful activity at the venue is prohibited and we reserve the right to take legal action in such circumstances. You and persons included in your booking must ensure you leave the venue, bays and equipment used clean and tidy and ensure the equipment and golf bags are returned to the storage areas provided.

We operate CCTV cameras at our venue to ensure the health and safety of our staff and customers and to protect against crime. You will need to comply with our health and safety rules which are displayed at our venue. Please read these before starting your session.

If you cause damage to our venue and or equipment, you may be charged for this, or we may bring a legal claim against you. You remain responsible for all people under your booking whilst at the venue.

We operate a zero-tolerance policy toward violent and abusive behaviour at our venue. If you or anyone under your booking is violent or abusive or is disrupting the enjoyment of our venue for other participants or intimidation our staff, you will be asked to leave. We reserve the right to refuse admission to any person.

We reserve the right to refuse to serve alcohol to any person. No refunds are available to anyone refused entry, refused alcohol, or asked to leave.

It is your responsibility to ensure that you and people included in your booking are capable of undergoing any activity at the venue, and you all agree that all activities are at your own risk. All accidents and injuries must be reported to us immediately following the accident or injury.

You and you shall ensure all persons included in your booking wear appropriate attire and clean footwear at the venue.

Please arrive promptly for the time allocated on your booking and all persons included in the booking must arrive no later than 5 minutes before your booking official start time. If you or any person on your booking is late, the session time will be reduced accordingly or cancelled. We may refuse entry to any person arriving later than the start time of the booking. We do not offer refunds if you are late for your booking time slot.

Our normal business days are, Monday 9am - 10pm, Tuesday - Thursday 7am - 11pm, Friday - Saturday 8am - 11pm, Sunday 8am - 5pm subject to amendment for public holidays and we may change these from time to time at our discretion to facilitate including but not limited to repairs, alterations, public events, special events, private events, other external or special events, and except in the case of emergency repairs and alterations where it is not possible to give notice in advance.

You agree that only our staff and our nominated Golf Professionals may provide professional golf coaching services at our venue.

YOU CAN END AN ON-GOING CONTRACT (FIND OUT HOW)

We tell you when and how you can end an on-going contract with us (for example, for regular services, membership or a subscription to digital content or goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact us on info@thegolfgroove.com or by telephone on 0203 869921.

YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR PRODUCT

RETURN THE PRODUCT TO US

If you think there is something wrong with your product, you must bring it to our venue.

YOUR RIGHTS AND REMEDIES IF YOU ARE A CONSUMER

We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights

If your product is goods, for example standard golf equipment, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

Up to 30 days: if your goods are faulty, then you can get a refund.
Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.

If your product is digital content, for example virtual golf lessons, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

If your digital content is faulty, you're entitled to a repair or a replacement.
If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

If your product is services, for example golf lessons, the Consumer Rights Act 2015 says:

You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill or get some money back if we can't fix it.
If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

YOUR RIGHTS IF YOU ARE A BUSINESS

We warrant that on delivery, and for a period of 1 month from the date of delivery (warranty period), any products which are goods shall:

conform in all material respects with their description;
be free from material defects in design, material and workmanship;
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
be fit for any purpose held out by us.

YOUR REMEDIES IF YOU ARE A BUSINESS

Unless an exception applies (see Exceptions to business customers' warranty) if:

you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the business customer warranty (see Your rights if you are a consumer);
we are given a reasonable opportunity of examining such product; and
you return such product to us,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.

EXCEPTIONS TO BUSINESS CUSTOMERS' WARRANTY

We will not be liable for a product's failure to comply with the business customer warranty (see Your rights if you are a business) if:

you make any further use of such product after telling us it is non-compliant;
the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
the defect arises because we followed any drawing, design or specification supplied by you;
you alter or repair the product without our written consent; or
the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

WE CAN CHANGE PRODUCTS AND THESE TERMS

Changes we can always make. We can always change a product:

to reflect changes in relevant laws and regulatory requirements;
to make minor technical adjustments and improvements; and
to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

CHANGES WE CAN ONLY MAKE IF WE GIVE YOU NOTICE AND AN OPTION TO TERMINATE

We can also make changes to the product or these terms, but if we do so we'll notify you and you can then contact us on info@thegolfgroove.com or by telephone on 0203 8699921 to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but won't receive.

WE CAN SUSPEND SUPPLY (AND YOU HAVE RIGHTS IF WE DO)

We can also make changes to the product or these terms, but if we do so we'll notify you and you can then contact us on info@thegolfgroove.com or by telephone on 0203 869921 to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but won't receive.

WE CAN SUSPEND THE SUPPLY OF A PRODUCT

We do this to:

deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements; or
make changes to the product (see We can change products and these terms).

WE LET YOU KNOW, MAY ADJUST THE PRICE AND MAY ALLOW YOU TO TERMINATE

We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the supply of the product or service for longer than 6 months in any 12 months we adjust the price, so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 3 months you can contact us on info@thegolfgroove.com or by telephone on 0203 869921 to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

WE CAN WITHDRAW PRODUCTS

We can stop providing a product, such as an ongoing service or a subscription for digital content or goods. We let you know at least one month in advance, and we refund any sums you've paid in advance for products which won't be provided.

WE CAN END OUR CONTRACT WITH YOU

We can end our contract with you for a product or service and claim any compensation due to us if:

you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
you don't, within a reasonable time of us asking for it, provide us with information that we need to provide the product or service;
you or any person included in your booking are asked to leave the venue at any time, due to misconduct or otherwise;
you make changes to your booking that are not agreed;
you don't, within 5 days collect the product from us, then (unless the product is made to your specifications or is clearly personalised) we treat your order as cancelled and refund the purchase price less our administration fee;
technical problems arise.

WE DON'T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR PRODUCTS OR SERVICES

Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Our liability to businesses.

Our liability to businesses. If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to (75%) of the sum paid by you for products under such contract.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
defective products under the Consumer Protection Act 1987; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY NOTICE

How we use any personal data you give us is set out in our Privacy Notice: www.thegolfgroove.com.

OUR COMPLAINTS POLICY

Contact us on info@thegolfgroove.com or by telephone on 0203 869921 and will do our best to resolve any problems you have with us or our products as per our complaints policy: www.thegolfgroove.com.

LAW

These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer, we can claim against you in the courts of the country you live in. If you are a business, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer, we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this. We can require the new owner to prove you transferred the product to them. If you're a business, you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.